Svar: Visst har du som konsument rättigheter i Spanien. Det viktigaste verktyget är det som här kallas för "Hojas de reclamaciones", alla inrättningar ska enligt lag ha dem tillgängligt. Om du vill reklamera en tjänst och ber om ett sådant formulär kan du polisanmäla företaget om de inte överlämnar det till dig omedelbart, i så fall ringer du direkt till lokalpolisen. Formuläret består av tre sidor; en rosa till företaget, en grön till konsumenten och en vit till myndigheterna. Den vita kopian lämnas tillsammans med andra relevanta dokument till kommunens konsumentkontor (i vissa fall ska det vara det regionala konsumentkontoret, i Valencia tf 900 500 222) eller en konsumentförening. Myndigheterna har sedan 15 dagar på sig från de att de tar emot reklamationen att kontakta företaget som sedan i sin tur har tio dagar på sig att svara.
Det finns två kommunala konsumentkontor i Torrevieja:
Oficina Municipal De Informacion Al Consumidor - OMIC
C/ Unión Musical Torrevejense 24
03181 Torrevieja
tf. 966 928 835
Oficina Municipal De Informacion Al Consumidor - OMIC
Mercado Abastos S/N
03130 Santa Pola
tf. 966 693 684
Reklamationen kan göras inom två år från det datumet då konsumenten blir varse anledningen till klagomålet. Du kan läsa mer om "Hojas de reclamaciones" på konsumentföreningen Facuas hemsida. Andra konsumentorganisationer i Spanien är OCU och CEACCU. Det finns också en regional organisation i Valencia, Vacu.
Om du talar spanska har tidningen Consumer bra tips för hur man skriver en reklamation. Se även Instituto Nacional del Consumo.
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currentsectiontree
| Fler sektioner |
Dela:
Har jag som konsument några rättigheter?
Publicerad 2009-10-08 16:43FAQ LAGAR Har man några rättigheter som konsument i Spanien? Jag har hört att det inte finns eller inte fungerar, att säljarna struntar i reklamationer. Är det verkligen så illa? Finns det konsumentorganisationer i Toreviejaområdet? Hur lång reklamationsrätt gäller i Spanien enligt lag?
|
Carin Osvaldsson |
Svara/kommentera frågan:
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